The General Terms and Conditions of Sale may be amended or supplemented at any time, without prior notice.
When placing an order, the customer acknowledges having carefully read and accepted the special terms and conditions of sale set out on this screen.
These general terms and conditions of sale govern the contractual relationship between the company and its Internet customers. In particular, they apply to ordering, payment, delivery and the management of any returns or exchanges of products ordered by the customer.
These general conditions of sale only apply to products ordered and paid for on the peugeot-outillage.com website. They are applicable in mainland France. Only orders and deliveries concerning metropolitan France can be validated on this site. No special condition may, unless formally accepted in writing by us, prevail over our general conditions of sale. Any condition to the contrary imposed by the purchaser will therefore be unenforceable against us unless expressly accepted by us.
Internet users can place their orders via our website.
The order can only be registered on this website after registration and the return of the registration validation. Internet users are invited to read carefully the e-mail they receive after requesting to open an account. This account allows access to the peugeot-outillage.com website, to information on the billing address and delivery addresses, and to the shopping basket.
This account will only be accessible if the user identifies himself by entering his e-mail address and password, which are strictly personal and confidential and for which he is solely responsible..
When they place an order, they will be redirected to a page summarising the details of the products they have selected, their price and the delivery options (with the relevant delivery charges). They must then choose the delivery options that suit them best. An acknowledgement of receipt confirming that the order has been taken into account will then be automatically sent to the customer by e-mail. The company reserves the right to cancel any order placed by an Internet customer in the event of the customer's insolvency or failure to pay for the order in question, or in the event of a dispute relating to the payment of a previous order.
All the information provided by the purchaser at the time of ordering is binding on the purchaser; the company cannot be held responsible for the consequences of any errors in the details of the recipient or debtor of the order.
The order will not be registered until we have received payment in full.
Any order implies acceptance of the prices and description of the items available for sale at the time of the order.
The company undertakes to honour orders received on its websites within the limits of available stocks and delivery times. Orders are only binding on us once the remote payment has been validated by the bank and the order has been accepted by our company.
The content and the amount debited from the order are those specified in the acceptance of the order.
• Right of retention:
The products delivered remain the property of the company until they are delivered by the transporter.
• Right of withdrawal:
In accordance with the provisions of article L.121-18 of the French Consumer Code, the customer has a period of 14 days from delivery to return the product ordered, with the exception of items that have been personalised at the customer's request.
• How to exercise your right of withdrawal:
After exercising his/her right of withdrawal, the customer must return the item in its original, undamaged packaging without undue delay (and at the latest within 14 days of exercising his/her right of withdrawal), enclosing any accessories, his/her order number and the relevant delivery note.
The right of withdrawal may be exercised simply by sending the company an email or letter to the address indicated on the site or on the invoice. The company must acknowledge receipt.
• Feedback and exchanges:
Any goods returned to the company must be done so within fourteen days of receipt of the goods. The consumer will be reimbursed for all sums paid, including delivery costs, within 14 days of recovering the goods at the latest.
Any return of goods will be made by a carrier of the customer's choice but with the obligation of proof of delivery to our premises at the following address: 192 Avenue Yves FARGE 37700 SAINT PIERRE DES CORPS. Example: acknowledgement of receipt, or signature by our services, as proof that we have received the parcel. The cost of return transport is borne by the consumer.
The customer must also take out the necessary insurance to cover the value of the goods returned in the event of loss or damage.
The company undertakes to fulfil orders while stocks last. We cannot be more precise about the availability of products than is indicated on the website. Exceptionally, a stock discrepancy may occur, making the product unavailable.
When processing an order, we will inform the customer by e-mail as soon as possible if any of the products ordered prove to be unavailable, and we will not charge for these products. If a product is unavailable, we will refund the customer, where applicable, the price corresponding to this product within a maximum period of 14 days.
• General information:
The price of the items is payable in cash on the day the order is confirmed. We only accept payment by credit card. Orders will only be taken into account from the day on which payment is recorded in our account. In the event of refusal by one of our centres, the order will be automatically cancelled.
In any case, our services remain free to refuse a payment without having to justify the reason. The user's account will be debited at least 6 days prior to the dispatch of available items. In the event of products being sold out or unavailable, we will only debit the amount of the goods actually dispatched.
• Secure payment:
Online payment by credit card. Users have the choice of paying for their purchases: online with the order by credit card (Carte Bleue, Visa, Eurocard, Mastercard, PAYPAL).
Bank details relating to the customer (bank card number and date of validity) are processed directly and exclusively by our financial partner, CITELIS VADS du crédit mutuel ARKEA. Your data does not pass through the website and therefore only the bank has access to this information.
All prices are inclusive of all French taxes (French VAT and other applicable taxes). They take into account the VAT applicable on the day of the order and the eco-contribution if the item is subject to it.
Items are supplied at the prices in force at the time the order is validated.
Prices are net, including packaging, unless otherwise specified on the site.
All our prices are subject to change without notice. However, the customer can check the validity of the price of the item on the corresponding order confirmation (or quotation).
Despite our best efforts, a small number of the products in our catalogue may contain a price or availability error. We will check the price when processing your order and before any payment is made. If it appears that we have made an error in displaying the price, and the actual price is higher than the price displayed on the website, we may contact the customer to ask if they wish to purchase the product at its actual price or if they would prefer to cancel their order. If the actual price is lower than the displayed price, we will charge the lower amount and send the product.
When a price is updated on our site, it will also be updated in your selection.
We reserve the right to modify our prices at any time, but we undertake to apply the prices indicated on the site at the time of your order.
The customer benefits from the provisions of the legal guarantee against non-conformity and hidden defects.
The main provisions of the legal guarantee are as follows:
The application of the legal guarantee is independent of the conditions of the commercial guarantee.
The consumer may also invoke the guarantee against defects in the goods sold under article 1641 of the French Civil Code and choose between rescission of the sale or a reduction in the sale price.
Article L. 211-4 of the French Consumer Code: "The seller is obliged to deliver goods that conform to the contract and is liable for any lack of conformity at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was his responsibility under the contract or was carried out under his responsibility".
Article L. 211-5 of the French Consumer Code: "To be in conformity with the contract, the property must :
Article L. 211-12 of the French Consumer Code: "Any action resulting from a lack of conformity shall be barred after two years from the date of delivery of the property".
Article 1641 of the French Civil Code: "The seller is liable for any hidden defects in the item sold that render it unfit for its intended use, or that impair that use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them."
Article 1648 paragraph 1 of the French Civil Code: "Any action arising from redhibitory defects must be brought by the purchaser within two years of discovery of the defect".
Whatever the problem with an item, we recommend that you enclose the invoice with the faulty item.
We would also point out that the legal guarantee may not apply or may apply only partially in certain cases, such as :
In addition to the legal guarantee, some of our products are covered by a commercial guarantee which may extend over a longer period or by a simplified payment system. Products benefiting from these provisions are indicated on the site.
• Changing spare parts
The replacement of a spare part does not entail any loss of warranty if it is carried out by our after-sales service or by an approved repairer. Any change of spare part made directly by the consumer will result in a loss of warranty. This does not apply to wearing parts whose replacement is described in the user manual.
In the event of a dispute between the professional and the consumer, the latter shall endeavour to find an amicable solution.
If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, i.e. the Association of Médiateurs Européens (AME CONSO), within a period of one year from the date of the written complaint sent to the professional.
The matter must be referred to the consumer mediator:
Delivery is made either by handing over the item to the customer. Products are delivered to the delivery address indicated by the customer on the order form. For parcels weighing less than 30 kilograms and if the customer is absent, the carrier will leave a notice in the customer's letterbox inviting the customer to contact the carrier to rearrange delivery of the parcel at a later date, or to collect it from the nearest post office.
• Reception of products :
Any parcel delivered by the carrier or collected by the customer must be in good condition and properly sealed. If necessary, the package must be checked by the receiving customer in the presence of the carrier. Any anomaly must be clearly noted on the carrier's delivery slip. If a dispute persists between the customer receiving the parcel(s) and the delivery person, the parcel(s) must be refused by the customer.
We invite the consumer to use the carrier's delivery slip to indicate any damage noted in the form of detailed, dated and explicit "handwritten reservations", accompanied by your signature.
Without prejudice to the measures to be taken with regard to the carrier, any complaints regarding apparent defects or the non-conformity of the item delivered in relation to the item ordered or the delivery note, must be made by registered letter with acknowledgement of receipt to the company within 3 days of receipt of the order.
It will be up to the customer to provide any justification as to the reality of any anomalies found. The customer must allow us to observe any defects so that we can remedy them.
• Shipping costs and delivery times :
Delivery costs are calculated according to the weight and volume of the products ordered, as indicated on the order confirmation. Deliveries are made within 2 to 5 working days of leaving the warehouse.
• Possible delivery delays :
Delivery times are given as an indication and may not give rise, on the part of the purchaser, either to cancellation of the order or to a claim for damages or interest against the company in the event of a delay due to force majeure. The same applies if the delay is less than 30 days.
In any event, delivery on time can only take place if the buyer is up to date with his obligations towards us, whatever the cause of any default..
War, riot, fire, strikes, accidents and the impossibility of being supplied or any other cause beyond the seller's control shall be considered as force majeure discharging the company from its obligation to deliver.
• Clause de réserve de propriété :
The company reserves ownership of the items delivered until full payment of the invoice.
• Réserve de propriété - Revendication :
In the event of non-payment by the customer, we may, without losing any of our rights, demand by registered letter with acknowledgement of receipt the return of the goods at the expense and risk of the buyer. We may unilaterally and immediately draw up an inventory of the unpaid goods held by the customer, who shall bear the costs of the legal department as well as any legal and judicial costs.
In all cases, the online provision of the bank card number and the final acceptance of the order shall constitute proof of the completeness of the said order in accordance with the provisions of the Law of 13 March 2000 and shall constitute payment of the sums involved by the entry of the items appearing on the order confirmation. This confirmation is deemed to be the signature and express acceptance of all operations carried out on the site. However, in the event of fraudulent use of the customer's bank card, the customer is invited to contact the card department as soon as this is discovered.
The company endeavours to describe the items sold on its website as accurately as possible.
However, the company may not be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law. Similarly, the company may not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.
We undertake to take all the care customary in the profession to implement the service offered to the customer. Nevertheless, we shall not be held liable for any delay or failure to meet our contractual obligations if the delay or failure is due to a cause beyond our control, such as an act of God or force majeure as defined by the applicable law.
We use all the means at our disposal to provide the services covered by these General Terms and Conditions of Sale. We are liable for any direct and foreseeable damage at the time of use of the website or the conclusion of the sales contract between us and the customer. In the context of our relations with professionals, we shall not be liable for loss of profits, commercial loss, loss of data or loss of earnings or any other indirect damage or damage which was not foreseeable at the time of use of the website or the conclusion of the sales contract between us and the customer.
• Jurisdiction clause/applicable law:
The consumer may bring the matter either before one of the courts having territorial jurisdiction under the Code of Civil Procedure, or before the court for the place where the consumer lived when the contract was concluded or when the harmful event occurred.
• Entire agreement :
Should any of the clauses of this contract become null and void as a result of a change in legislation, regulations or a court ruling, this shall in no way affect the validity of and compliance with these general terms and conditions of sale.
• Duration :
These terms and conditions apply for as long as the services offered by the company are online.
• Proof :
Computerised registers, kept in the company's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
• Processing of personal data :
The personal information collected for the purposes of distance selling is mandatory, as this information is essential for the processing and delivery of orders and invoices. In accordance with the French Data Protection Act (Loi Informatique et Libertés), the processing of personal data relating to the company's customers has been declared to the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés - CNIL): No. 1804114.
Right of access, modification, rectification and deletion: The customer has a right of access, modification, rectification and deletion of data concerning him (article 34 of the law of 6 January 1978), which he may exercise by writing to PEUGEOT OUTILLAGE at 192, avenue Yves FARGE 37700 SAINT PIERRE DES CORPS.
Customer service is committed to responding to all your requests as quickly as possible.
We do not sell products to minors.
If you are under 18, you may only use the commercial part of the website under the supervision of a parent or guardian.
Our contact details are as follows:
192 Avenue Yves FARGE
37700 Saint Pierre des corps
Share capital: 1 001 000 €
SIREN Number: 539845594
Intracom VAT: FR54 539 845 594
Eco Mobilier FR007388_10TTM6
Eco Mobilier ABJ FR214541_14HLIX
Citéo Papiers FR233844_03JBTQ
Citéo Emballages FR214541_01BCLH
e-mail : email@example.com