Our frequently asked questions allow you to answer the most common questions and find quick answers to your questions. 

 

 

General
Where to buy Peugeot products ?

You can buy Peugeot products :

Warranty
How long is the warranty on my Peugeot machine?

The commercial warranty on our Peugeot products varies between 2 and 10 years, depending on the product category, from the date of purchase indicated on your receipt or invoice.

 

  • Vices come with a 10-year warranty.
  • Mechanical workshop equipment, as well as wood and metalworking machines, come with a 5-year warranty.
    • Wood and metalworking machines come with a 10-year reparability warranty.
  • Plating machines, EnergyHub (including batteries), and handpower tools come with a 3-year warranty.
  • Vacuum cleaners and carrying boxes come with a 2-year warranty.

 


To make use of your warranty, consult : my machine has broken down. What should I do?

If your machine is no longer under warranty, you can order spare parts or request a quotation from our After-Sales Service.

What does the guarantee of my Peugeot machine cover?

The guarantee covers breakdowns and malfunctions of your appliance in accordance with the intended purpose of the product and the information in the user manual.
Wear and tear and maintenance parts are not covered by the guarantee.
Breakages due to shocks, accessories and breakdowns due to a bad electrical or hydraulic supply are excluded from the guarantee.

AS
My Peugeot machine is out of order, what should I do?

We're sorry to hear that you have a problem with one of our products.
If your product is under guarantee, (CF to check the guarantee period) we invite you to send your request to the retailer, store or website, which sold you the product.
To do so, you must bring your machine and the proof of purchase (sales receipt or invoice) which must mention the date of purchase.

In case of purchase on the Internet, you must refer to the procedure of the merchant site in question.
If your machine is out of guarantee you can order your spare parts or ask for a quotation to the After Sales Service.

Where can I get my Peugeot machine repaired?

If your machine is under guarantee (CF to check the duration of the guarantee), we invite you to send your request to the store or the commercial site which sold you the product.

For this you must bring your machine and the proof of purchase (receipt or invoice) mentioning the date of purchase.
In case of purchase on the Internet, you must refer to the procedure of the site in question.

If your machine is out of guarantee you can order your spare part or ask for an quotation to the After Sales Service.

I miss something when I unpack, what should I do?

We are sorry to hear that you are experiencing a problem with one of our products.
Despite all our vigilance, it may happen that a part or accessory is missing.
We invite you to address your request to the store or merchant site that sold you the product.
To do so, you must bring your machine and the proof of purchase (sales receipt or invoice) mentioning the date of purchase.
In case of purchase on the internet, you must refer to the procedure of the website in question. 

My machine is out of order when I unpack it, what should I do?

We are sorry to hear that you are experiencing a problem with one of our products. 
We invite you to address your request to the store or the website that sold you the product.
To do so, you must bring your machine and the proof of purchase (receipt or invoice) mentioning the date of purchase.
In case of purchase on the Internet, you must refer to the procedure of the website in question.

Where can I find the consumables for my Peugeot tool?

You can order your consumables for your Peugeot tool online directly from Peugeot outillage compagny or by contacting your reseller. 

How do I get the manual for my Peugeot product?

You have lost your instruction manual. 

Don't panic, Peugeot Outillage keeps all the instruction manuals in digital form and gives you access to them on its website. 

Please provide the 6-digit reference number and your serial number to request them here.

Where can I find spare parts for my Peugeot machine?

You can order your original spare parts for your Peugeot tool online directly from PEUGEOT OUTILLAGE or by contacting your reseller. 

Contact
How to contact Peugeot Outillage company ?

Follow this link to get in touch with the department concerned by your request.

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